INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
All product photos are taken based on actual goods. However, please kindly note the following points:
- Color difference: Slight color deviation may appear because of different mobile phone, computer screen brightness, resolution and light environment when shooting. This is normal and does not belong to product quality problem.
- Craft details: Minor subtle differences in stitching, printing and accessories may exist between different batches of goods due to mass production. We strictly control production to keep consistent with the pictures.
- Size: Please refer to our size chart instead of judging only by pictures. Pictures are only for style display.
If you receive goods obviously inconsistent with the photos, please contact us via WhatsApp immediately, we will solve your problem properly.
How can I return an item?
You can submit a return request by contacting us via WhatsApp.
Please follow the steps below:
Contact our customer service on WhatsApp within the specified time after receiving your package. Kindly provide your order number and clear photos of the item.
We will review your request and send you further return instructions after confirmation.
Do not send back items without prior notification. Unauthorized returns will not be accepted.
Please keep the product intact, with original packaging if possible. Used, damaged or stained goods cannot be returned.
Note: The buyer is responsible for return shipping costs unless the item has quality problems or we send the wrong product.
Will you restock items indicated as “out of stock?”
We may restock out-of-stock items, but restocking is not guaranteed.
The replenishment time depends on the supply chain and factory production schedule.
If you are interested in this product, please contact us via WhatsApp to inquire about the latest restock information.
We will inform you promptly once new stock arrives.
Where can I ship my order?
We support shipping to most countries worldwide.
If you want to confirm whether we deliver to your region, please contact us via WhatsApp with your destination country.
We will check shipping availability and relevant freight information for you.
INFORMATION ABOUT US
