Refund Policy
Last Updated: August 11, 2026
This Refund Policy applies to all purchases made on pshop.shop and forms an integral part of our Terms of Service. By placing an order on our site, you consent to the rules set forth in this policy. Statutory consumer rights provided by local EU or US laws shall take precedence over any clauses within this policy.
Eligibility for Returns
You may apply for a return under the following conditions:
‑ Items are unused, unwashed, undamaged, with all original tags and packaging intact.
‑ Return request is submitted within the valid return window.
‑ Custom‑made, personalized goods and clearance sale items are non‑returnable and non‑refundable, unless the product is defective.
Return Time Window
‑ EU customers: You have the statutory 14‑day cooling‑off period to withdraw from your order, counted from the day you receive the goods.
‑ US and other international customers: Return requests must be submitted within 30 calendar days upon receipt of your package.
How to Submit a Return Request
Do not send items back without prior authorization.
- Send an email to pshop@pshop.shop with your order number, product SKU and reason for return.
- We will review your request and issue a return authorization instruction if approved.
- Ship the product back following our provided return instructions. Goods sent back without authorization will not be processed.
Return Shipping Costs
‑ If the return is caused by our error: wrong item shipped, product quality defect, we will cover the return shipping expense.
‑ If you return goods for personal reasons such as size mismatch or change of mind, the return shipping fee shall be borne by you. Original shipping fees are non‑refundable.
Inspection of Returned Goods
Once we receive and inspect your returned items, we will confirm whether the goods meet return requirements. If the item is damaged, worn‑out or missing original accessories due to customer handling, we reserve the right to reject your return application.
Refund Processing
After return inspection is passed, your refund will be initiated to your original payment method.
Please allow 5‑15 business days for the refund to show in your account, depending on the processing speed of your payment provider or bank.
Damaged or Defective Items
If you receive damaged or defective products, please contact us within 7 calendar days after delivery. Attach clear photos of the item damage and packaging. We will offer options including replacement, partial or full refund after verification.
Non‑Refundable Situations
‑ Goods without valid return authorization.
‑ Products worn, washed, altered, stained or missing original tags and packaging.
‑ Custom‑order products, final‑sale clearance items.
‑ Packages refused by you or abandoned at customs without returning the merchandise to us.
Partial Refund
In certain circumstances, we may offer a partial refund instead of full return, for example for minor cosmetic defects where you choose to keep the product. Partial refund amount will be determined case‑by‑case after communication.
Contact
For any questions regarding returns and refunds, please reach us at: pshop@pshop.shop
